FAQ

Frequently Asked Questions - email

FAQs - email
Access from Microsoft Office Outlook

To set up Microsoft Office Outlook 2010:

  1. Open Microsoft Office Outlook.
  2. Go to File > Info > Add Account.
  3. Select the checkbox Manually configure server settings or additional server types. Click Next.

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  4. Select the Internet E-mail option and click Next.

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  5. Specify the following:
    • Your name.
    • Your e-mail address.
    • Account type. Your main/primary computer should use POP. Additional computers and/or mobile devices should use the IMAP option.
    • Incoming mail server. Type "mail." followed by your domain name. For example, mail.example.com.
    • Outgoing mail server (SMTP). Type "mail." followed by your domain name. For example, mail.example.com.
    • User Name. Specify your full e-mail address. Example: [email protected]
    • Password. Most likely, this password coincides with the password you use for logging in to Panel.
    • Require logon using Secure Password Authentication (SPA). Leave this option cleared.

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  6. Click More Settings, open the Outgoing Server tab and check My outgoing server (SMTP) requires authentication.

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  7. Click Next.
  8. Click Finish.
Access from Mozilla Thunderbird

The instructions provided in this section were verified against Mozilla Thunderbird 12. They might not work with earlier or later versions of Mozilla Thunderbird.

To set up Mozilla Thunderbird:

  1. Open Mozilla Thunderbird.
  2. Go to Tools > Account Settings > Account Actions > Add Mail Account.
  3. Specify the following:
    • Your name, as you want it to appear in any messages you send.
    • Your e-mail address and password.

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  4. Click Continue.
  5. If Thunderbird fails to find the settings automatically, specify the following:
    • Account type. Your main/primary computer should use POP. Additional computers and/or mobile devices should use the IMAP option.

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  6. Click Create Account.

If you set up a mail account manually, please use the following typical combinations of connection security and authentication method settings. If the settings do not work for you, ask your hosting provider about the correct combination.

On Linux:

  • Connection security: STARTTLS
  • Authentication method: Encrypted password

    On Windows, IMAP:

  • Connection security: None
  • Authentication method: Encrypted password

    On Windows, POP3:

  • Connection security: None
  • Authentication method: Password, transmitted insecurely

Other parameters that you may need when configuring your account manually:

  • POP3 port: 110
  • IMAP port: 143
  • SMTP port: 587
  • Username. Your full e-mail address. For example: [email protected].
  • Incoming server address (POP3/IMAP). Specify "mail." followed your website's Internet address. Example: mail.example.com
  • Outgoing server address. Specify "mail." followed by your website's Internet address. Example: mail.example.com

 

Access from Apple Mail

The instructions provided in this section were verified against Apple Mail 3.6 (Leopard). They might not work with earlier or later versions of Apple Mail.

To set up Apple Mail:

  1. Run Apple Mail.

    If you run it for the first time and do not have any mail accounts configured in it, skip the next step: Apple Mail will take you directly to creating one.

  2. Open the Adding Mail Account wizard:
    1. Click Mail > Preferences....
    2. Select the Accounts tab.
    3. Click the + button at the bottom left corner.
  3. Enter the account information:
    • Your full name
    • Your full e-mail address
    • The password you use to log in to the Panel.

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  4. Click Continue.
  5. Fill in the following incoming mail server information:
    • Account Type: Your main/primary computer should use POP. Additional computers and/or mobile devices should use the IMAP option.
    • Incoming Mail Server: type in "mail." followed by the name of domain which serves your mail (which follows the @ sign in your e-mail address).
    • User Name: enter your full e-mail address.
    • Password: leave it auto-completed (Apple Mail takes it from the previous step).

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  6. Click Continue.
  7. (Optional) Specify the incoming mail security options:
    1. Select the Use Secure Sockets Layer (SSL) checkbox.
    2. Select the authentication method.

      Keep the default method if you are not sure which to select.

    Apple Mail displays this setup screen only if a mail server bundled with Parallels Small Business Panel supports SSL for the selected account type (POP or IMAP).

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  8. Click Continue.
  9. Fill in the following outgoing mail server information:
    • Outgoing Mail Server: type in "mail." followed by the name of domain which serves your mail (which follows the @ sign in your e-mail address).
    • Use only this server: selected.
    • Use Authentication: selected.
    • User Name: enter your full e-mail address.
    • Password: leave it auto-completed (Apple Mail takes it from the previous step).

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  10. Click Continue.

    Apple Mail displays overall description of the mail account that is going to be created.

  11. Select the Take account online checkbox and click Create.

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TAGS: apple, mail
Access from Webmail

To access your mailbox through webmail, do any of the following:

  • In a Web browser, visit the URL webmail.example.com, where example.com is the Internet address of your website. When prompted, specify your full e-mail address as the username (for example, [email protected]), and specify the password that you use for logging in to the Panel.
  • When logged in to the Panel, click the Mail tab, and you will see your Inbox.
TAGS: webmail

Login to the Plesk Control Panel with your site administrator username and password. See your email for directions including the URL, username and password to use.

Click on the “Mail” tab

Click on the “Mailing Lists” tab

To add/remove/change members of the list, click the list name. Add addresses on a new line. Remove address by clicking to the left of the beginning of the email address, pressing shift + the down arrow to highlight the entire line, and pressing the delete key. When you are done adding, changing and deleting, press OK to save the changes.

Any email address(es) classed as a moderator can post. When you do, the post will go right out, IF:

1) You post from a moderator email account
2) You put the mailing list address in the TO: or CC: field (not the BCC: field)

If anyone else tries to post to the list, the post will be held (moderated), and you must approve the post. This prevents list members or outsiders from posting to the list and spamming everyone. You will receive an email telling you that at least one post is waiting to be moderated. You can either click the link in the email notification, or just click on “Manage the list” on the right. Enter your password (above) and then  click “Tend to pending moderator requests”. Click “Accept” and click “Submit All Data” to approve all messages being held, if that is what you want to do. You can also Discard or even ban email addresses from the list (e.g. in the case of persistent spammers trying to blast the list).

For example, the above example shows someone requesting to subscribe to your list. Click "Approve" and "Submit All Data" to approve it. Or "Reject" (to send a rejection email back to them) or "Discard" to simply throw away the request with no notice.

The above is for a message that was held from being posted to the list. Click "Accept" and "Submit All Data" if you want to send it to the list.

Android stock Email appAndroid stock Email app

Go into "Settings" by pressing the Menu button or the three dots in a column.



Tap "Add Account"



on "Account Setup", enter your email address and email password. Check "Send email from this account by default" if you want it to be the default account, then tap "Next"



on the "Account Type" screen, click "IMAP"



on the "Incoming server settings" screen,
- type your email address as the Username (it may already be there)
- type your email password as the Password (it may already be there)
- for IMAP server, enter "mail." followed by your domain name, like
"mail.mycompany.com". Your domain name is the part after the "@" in your email address.
- for "Security type" select "SSL/TLS (Accept all certificates)
- for Port leave it at the default of 993 (secure IMAP)
- for "IMAP path prefix" enter "INBOX" (all capitals)
- tap "Next"



on the "Outgoing server settings" screen,
- for SMTP server, again type "mail." followed by your domain name, like mail.mycompany.com
- for Security type, select "SSL/TLS (Accept all certificates)"
- for Port leave it at the default of 465 (secure SMTP)
- make sure "Require sign-in" is checked
- make sure "Username" is your full email address
- make sure "Password" is filled in already (it will show all *)
- tap "Next"



on the "Account options" screen
- set "Inbox checking frequency" to whatever you wish. More frequent checking uses more mobile data, when you are not using Wifi.
- check "Send email from this account by default" if that is what you want
- check "Notify me when email arrives" if that is what you want
- check "Sync email from this account
- check "Automatically download attachments when connected to Wi-fi"
- tap "Next"



on the "Your account is set up, and email is on the way!" screen
- tap "Next"



back on the email message list screen, tap the name of the account to see a dropdown box of all accounts. Select an account to only see that account, or tap "Combined view" to see all mail from all accounts at once.

TAGS: android, IMAP, SMTP

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